Short answers for ticket buyers and for organizers. Still stuck? Email support@cutthroat.tickets.
They are emailed to the address you gave at checkout. The email links to your order page, which has a QR code for each ticket. Show that code at the door; you do not need an app or an account.
If you cannot find the email, open My tickets, enter the email address you bought with, and we send you a sign-in link that works once, for 15 minutes. It shows every ticket bought with that address. From an order page you can also choose "Email my tickets again".
Refunds are set by the organizer of each event, not by cutthroat. The organizer's policy is on the event page.
If the organizer allows refunds, your order page has "Request a refund" until their cut-off. It shows the amount before you confirm, and the money goes back to the card you paid with, usually within 5 to 10 business days. If you do not see it, contact the organizer.
If an event is canceled, you are refunded in full, including fees.
Open your order page and choose "Send a ticket", then enter their email address. They get an email, accept the ticket with their name, and receive a ticket with its own code. Your code stops working when they accept. Until then you can withdraw the offer.
The organizer can switch transfers off or set a deadline. If you do not see "Send a ticket", that event's tickets cannot be transferred.
Door times, dress code, age limits and accessibility are decided by the organizer. They are on the event page, with a link to contact the organizer when the organizer has given one.
Email support@cutthroat.tickets from the address you bought with, and include your order number if you have one. Everything we send comes by email; we do not send text messages.
Choose "Start selling". You sign in with a code we email you, which creates your account. Then you name your organization, connect your own Square account and create your first event. There is no setup fee and no monthly fee.
59¢ per paid ticket sold online for your first 1,000 tickets in a year, stepping down to 33¢ as you sell more. 39¢ for a card sale at the door. Nothing for free tickets, comps or cash. Card processing is your own Square rate, and you choose whether your buyers pay the fees or you do.
Every sale is charged on your own Square account, so the ticket money goes to you and never sits with us. Square pays it out on its own schedule, which is the next business day by default. Our fee is taken from each sale as it happens; we do not send invoices.
Not yet. Square is the only payment provider today. Stripe is planned.
You do. You set the refund policy for each event, and refunds go back to the buyer through your Square account. On an ordinary refund we keep our fee; if you cancel the event, we return it.
Email support@cutthroat.tickets.